Q: Can I return an item if it doesn't work for me?

A: Yes, you can return any items that you are not happy with. Just reach out to us within 14 days of receiving the product(s). All item(s) must be unworn and in their original condition with the original packaging and all tags attached.

Q: How do I check the status of my order?

A: You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Q: Do you provide a quality guarantee for all the products being sold?

A: Yes, we offer a quality guarantee for all of our products. If you are not satisfied, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

Q: How can I get in contact with you?

A: You can contact us by email: info@shopsoleila.com

Q: Do you offer a refund if I don't like the product?

A: Yes, we offer a full refund, or store credit if you'd like. Simply contact us and we will take care of it for you.